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Frequently Asked Questions

Here you can view the most frequently asked questions.

Your question is not answered below? Reach out to our customer service for additional info!

Can I return my purchase?

Yes, within 8 days of purchase you can return your product to us at no cost and get a refund. Please make sure it is unused and in the sealed original packaging.

What can I do if I received my product broken or incomplete?

Please contact us our customer service and they will assist you to find the most suitable solution.

How long will it take before I receive my refund?

After we have received the product, we will set up a refund process. This process could take up to a maximum of 30 days. You will receive an update per status of the refund process.

What is not covered by the 2-year warranty?

Please check our general terms & conditions (clause 8) to discover what our warranty claim conditions are.


All of our terms and conditions can be found at the bottom of the page, underneath the „Service“.

I’ve lost my receipt; can I still claim warranty?

Please contact our customer service and present a bank statement. This shows the required information to find back a receipt in our archive.

With a copy of the receipt, you can proceed with creating a personal account and case ID where you should upload the receipt.

What will happen with the data on my device when I send it in for repair?

Data or software stored on the product may be lost during repair. Capi-Lux has no role or responsibility to secure these on the product.

It is up to the customer to ensure that such files have been carefully secured before sending in your product.

When can I send in my Apple device for repair?

Before sending in your Apple device, it must be unlocked. Also note that the „find my iPhone/iPad“ function must be removed before the device can be repaired.

Make sure to store all of your personal files as the data could be lost during the repair.

How long will it take for my product to be repaired?

Since we work with external certified repair centers, a repair process could take up to 4-6 weeks.

COVID-19: Are there any COVID-19 measurements?

Our stores are following standard guidelines provided by the local authorities. Card payments are preferred but not obliged.