Here you can view the most frequently asked questions.
Your question is not answered below? Reach out to our customer service for additional info!
Yes, you can return your product to us at no cost and get a refund. Please make sure it is unused and in the sealed original packaging.
After your payment has been processed at the Home Delivery screen, you should have received a confirmation email with instructions and information about tracking link.
Please contact us our customer service and they will assist you to find the most suitable solution.
After we have received the product, we will set up a refund process. This process could take up to a maximum of 30 days. You will receive an update per status of the refund process.
Please check our general terms & conditions (clause 8) to discover what our warranty claim conditions are.
All of our terms and conditions can be found at the bottom of the page, underneath the “Service”.
Please contact our customer service and present a bank statement. This shows the required information to find back a receipt in our archive.
With a copy of the receipt, you can proceed with creating a personal account and case ID where you should upload the receipt.
Data or software stored on the product may be lost during repair. Capi-Lux has no role or responsibility to secure these on the product.
It is up to the customer to ensure that such files have been carefully secured before sending in your product.
Before sending in your Apple device, it must be unlocked. Also note that the “find my iPhone/iPad” function must be removed before the device can be repaired.
Make sure to store all of your personal files as the data could be lost during the repair.
Since we work with external certified repair centers, a repair process could take up to 4-6 weeks.